Reviews for Conflict Resolution and Mediation in the Real World by Frank Hanna:
"Written in Frank's own unique and entertaining style, his book is at times poignant, often humorous. Using his life experiences to educate in the most effective mediation techniques, Frank artfully weaves an instructional book that reads like a novel. Dubbed "real-world" mediation training, Frank writes and instructs about that which he has lived. The result is an authentic and powerful book that will benefit any student of mediation."
~ Nancy Peterson, M.Med. Director of Education NY State Dispute Resolution Association
"This book is an important contribution to the literature of mediation. It is a treasure trove of hands-on; no nonsense techniques that will help mediators help people to find their own solutions to their own conflicts. The innovative essence of this book is in the breadth of the material and the sheer volume of helpful hints for practicing mediators." ~ Gregg Relyea Esq, Mediator, Teacher, California
"When Frank Hanna teaches, students use words like 'spellbinding' and 'compelling.' With great skill, he brings that presence to these pages. This book is a 'must read' for any serious student of mediation." ~ Alona Gottfried, Esq, Mediator, Teacher, Arizona
